Level 1 Support: Solve everyday issues like password resets and software troubleshooting.
Level 2 Support: Address more complex technical problems with hardware, software, or network issues.
Level 3 Support: Advanced support for critical incidents, system failures, or escalated issues.
User Account Creation and Configuration
Automated Onboarding/Offboarding Workflows
Access Revocation
Computer Shipping and Return
Single Sign-On (SSO)
Multi-Factor Authentication (MFA)
User & Group Management
Identity Governance & Access Control
Microsoft 365 Management: Full management of Exchange Online, SharePoint, OneDrive, and Microsoft Teams.
Google Workspace Management: Complete management of Gmail, Google Drive, Google Meet, and Google Calendar.
Slack Management: Setup, configure, and manage your Slack workspaces and channels.
Atlassian Suite: Full support for tools like Jira, Confluence, and Bitbucket.
IT Documentation
Policy Development
Knowledge Base Creation
User Guides & System Manuals
Ensure your business network is reliable, secure, and optimized for performance.
Monitor, maintain, and troubleshoot network infrastructure (routers, switches, firewalls, wireless systems).
Configuration and performance tuning for smooth network operation.
Regular security updates to ensure a secure and efficient network.
Device Management (Mobiles, Laptops, etc.)
Compliance Enforcement
Application Deployment
BYOD Support
Performance Evaluation
Strategic IT Alignment
Actionable Insights & Recommendations
Seamless coordination with your technology vendors.
Management of vendor relationships, contracts, and performance.
Act as a single point of contact for vendor negotiations and issue resolution.
Ensure vendor compliance and optimal service delivery.
Focus on maximizing value from technology investments while ensuring cost efficiency.
Inventory Tracking
Lifecycle Management
License Management
Asset Reporting
Monthly server checkups, including updates, backups, and hardware monitoring.
Proactive monitoring and troubleshooting to prevent downtime.
Cloud and on-site solutions tailored to your business needs.
Data Backup Solutions
Disaster Recovery Planning
Business Continuity Solutions
Encrypted, centralized platform for storing and managing passwords
Restricted access to authorized users only
Features include password generation, automated updates, and multi-factor authentication
Reduces the risk of breaches and enhances compliance with security standards
Provides safe and seamless access to critical systems for your team
Detailed planning and execution for server migrations.
Minimized downtime and disruption during the migration process.
Post-migration support to verify optimal server performance.
Cloud and on-site server migration tailored to your business needs.
Data center migration services for seamless upgrades or relocations.
Ongoing maintenance to keep data centers running smoothly.
Support for both cloud-based and on-site data center operations.
Optimized performance and security for your critical infrastructure.
Comprehensive setup of LAN and Wi-Fi networks.
Configuration tailored to your business’s connectivity needs.
Advanced security measures to safeguard against unauthorized access.
Ongoing monitoring and maintenance to ensure network stability and performance.
Both wired and wireless solutions designed for seamless integration and scalability.
